At Match the Hatch, we aim to deliver your fishing flies quickly, safely, and reliably—whether you’re ordering from the UK or overseas. Below you’ll find everything you need to know about shipping, delivery times, packaging, and returned items.

If you ever have questions about your order, please contact us at:
matchthehatch.co.uk. Always include your order no. in any correspondence.

UK Mainland Shipping

All UK mainland orders are sent using a Royal Mail service for fast and dependable delivery.

  • Typical delivery time: 1-4 working days.

  • Dispatch speed: Orders are packed and shipped promptly, usually the same business day.

  • All orders that are £10 or more include free delivery. Any orders below £10 attract a delivery charge of £1.55.

Please note: During busy seasonal periods (such as peak fishing season, Christmas) or during severe weather, delivery times may be slightly longer than usual.

International Shipping (Europe & Rest of World)

We are proud to ship worldwide.

  • Delivery times vary depending on destination. Please email us if you wish to order from outside the UK.

  • We work with trusted international carriers such as Royal Mail, DHL, TNT Express.

Please note:

Our most affordable international shipping option for small parcels does not include tracking. If you require tracking, we recommend selecting an upgraded delivery service.

Customers ordering outside the UK are responsible for any import taxes, customs duties, or local charges that may apply in their country.

Packaging & Letterbox Friendly Delivery

All Match the Hatch fishing flies are carefully packed in a slim, recyclable, letterbox-friendly package.

This means:

  • You don’t need to be at home to receive most deliveries.

  • Your flies arrive safely and discreetly.

  • Packaging is environmentally responsible.

Delivery Issues & Faulty Items

If your order arrives damaged or incorrect:

  • Please email clear images of the issue to:
    matchthehatch.co.uk.

  • Include your order number and date of purchase.

  • Once confirmed, we will arrange a replacement or refund.

  • If a fault is verified, you will not be asked to pay return postage and we may ask you to dispose of a damaged item.

Returns & Refunds (Shipping-Related)

If you need to return an item for any reason other than a confirmed fault:

  • Items must be: unused & In original condition.

  • You are responsible for return postage costs.

  • Original shipping fees are non-refundable.

Returns Address:

Match the Hatch
Stammerham North
Pound Rd
Broadway
Somerset
TA19 9QZ
United Kingdom

For any return valued over £40, we strongly recommend using a tracked or insured postage service, as we cannot guarantee receipt of untracked parcels.

Refund Processing (After Returns)

Once your return arrives (or your fault claim is approved by emailed image):

  • We will inspect the item.

  • You will receive an email confirming approval.

  • Refunds are issued to your original payment method.

  • Please allow 7 working days for your bank or card provider to complete the transaction.

If your refund appears delayed:

  1. Check your bank account.

  2. Contact your card provider.

  3. If still unresolved, email us at matchthehatch.co.uk.


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