FAQs

Yes. You can shop with complete confidence.

The Match the Hatch website uses SSL (Secure Socket Layer) encryption to protect your personal information, including your name, address and login details, while data is transferred. A padlock symbol in your browser’s address bar confirms the site is secure.

For added security:

●      We do not store credit or debit card details

●      All payments are processed securely by our payment partner

●      Payment systems comply fully with PCI DSS security standards

Customer Services are available Monday to Friday, 9:00am–5:00pm (excluding Bank Holidays).

📧 Email: richard@matchthehatch.co.uk

📞 Phone: 07810 653044

🌐 Online: Use the contact form on matchthehatch.co.uk

If your enquiry relates to an existing order, please include your order number so we can assist you quickly.

Yes. You can sign up via the registration link at the bottom of matchthehatch.co.uk or in the header menu to receive:

●      Exclusive discounts

●      New product launches

●      General news and updates

You can unsubscribe at any time using the link at the bottom of each email.

First, ensure your operating system, browser and related software are fully up to date.

If issues continue, email richard@matchthehatch.co.uk with:

●      Your operating system (e.g. Windows or macOS)

●      Browser and version

●      The page URL you were trying to access

●      Date and time the issue occurred

●      A screenshot of any error message (if available)

New stock typically arrives approximately every 4 weeks. If an item is out of stock, it’s likely to be restocked soon, so please check back often.

No. All orders placed on matchthehatch.co.uk are delivered to your chosen address. Collection in person is not available.

No. Items added to your shopping cart are not reserved and may still be purchased by other customers until checkout is completed.

Yes. We offer both barbless and barbed fishing flies, depending on the pattern and intended use.

Many fisheries or beats require barbless hooks, so a large proportion of our range is tied on high-quality barbless hooks. All of our flies are barbless apart from our sea trout flies.

If you’re unsure which option is right for your water, feel free to contact us before ordering.

No. You can check out as a guest. Creating an account is optional but offers additional benefits.

Registered customers can:

●      Hear first about new product releases

●      Access special or end-of-line offers

●      Track current and previous orders

●      Save multiple delivery addresses

●      Manage account preferences easily

●     Username: Your registered email address

●     Password: Click “Forgot password?” on the login page and follow the reset
instructions

Log into your account and update your email address in account settings.

To request account closure, email
richard@matchthehatch.co.uk.

Please note that order history must be retained for record-keeping purposes.

Browse matchthehatch.co.uk and click ‘add to cart’ on the products you wish to purchase.

When ready:

1. Proceed to checkout
2. Log in, register, or continue as a guest
3. Follow the on-screen instructions

Once checkout is complete:

●      You’ll see an on-screen confirmation with your order number

●      You’ll receive a confirmation email from richard@matchthehatch.co.uk

If you don’t receive the email, please check your spam folder or contact richard@matchthehatch.co.uk.

Orders cannot be placed by phone, but we’re happy to help with any questions before or after ordering.

We accept:

●      Major debit and credit cards

●      PayPal

Payment by cheque is not accepted.

Payment is taken as soon as your transaction is authorised.

If an order cannot be completed, any payment taken will be refunded in full.

Please double-check your card details and billing address. If the issue continues, contact your card provider or PayPal directly.

If you need assistance, call 07810 653044 during office hours.

Check your spam or junk folder first. If no confirmation email is found,  call 07810 653044 during office hours.

If the order wasn’t completed, funds will be automatically returned by your payment provider.

Please notify both us and your card issuer immediately.

UK

●      £2.65 for orders £1–£12 (net)

●      Free delivery on orders over £12 (net)

Europe (excluding UK)

●      £3.25 for orders £1–£150 (net)

●      £24.50 for orders £150–£750 (net)

●      Free delivery on orders over £750 (net)

USA - to be confirmed

For full details, contact richard@matchthehatch.co.uk.

Orders for the UK typically arrive within 1–3 days. Elsewhere 1-4 days depending on destination.

Weather conditions and peak periods may occasionally cause delays.

Yes. Orders shipped outside the UK are sent Delivery Duty Unpaid (DDU).

Any import duties or local taxes are the responsibility of the recipient.

If any items are missing, email richard@matchthehatch.co.uk and we’ll resolve the issue promptly.

Once an order has been processed, delivery details cannot be amended.

To cancel an order, email richard@matchthehatch.co.uk with your order number as soon as possible.

●      If the order hasn’t been dispatched, it can be cancelled and refunded

●      If already dispatched, it cannot be amended and must be returned in line with our returns policy